Frequently Asked Questions — Cash4Gold-Now

It’s refreshingly straightforward. Request a free selling pack online, and we’ll send you everything you need: a secure parcel, full instructions, and pre-paid Royal Mail Special Delivery postage with tracking and insurance. Simply place your gold in the pack, complete the short form, and send it back to us from your local Post Office for free, where you’ll receive a receipt as proof of postage.

Once it arrives, we’ll value your items and phone you with an offer, usually within hours. You then decide whether to accept (and get paid fast) or decline (and we’ll return your items). There’s no pressure, no obligation, and the whole process happens on your terms from the comfort of home.

For most people, selling by post offers a better mix of convenience, price, and control. You avoid the hassle of travelling to multiple shops, there’s no face-to-face pressure to accept an offer on the spot, and postal services often pay more because they don’t have the high overheads (rent, rates, staff costs) that high-street buyers do. With Cash4Gold-now, you also get full transparency: tracked postage, insurance, a valuation on the phone, and as much time as you need to decide. Learn more about selling your gold on the high street vs through the post.

Absolutely. Every free Cash4Gold-Now selling pack includes two prepaid, tamperproof mail bags, sent using tracked Royal Mail Special Delivery.
Up to £5,000 total insurance cover is available when using the two insured Royal Mail Special Delivery bags supplied in your Cash4Gold-Now Gold Selling Pack. Each bag provides cover up to £2,500.*
There is nothing extra to pay at the Post Office. Simply follow the instructions in your selling pack and keep your proof of postage and tracking details.

We use a clear, objective process based on measurable facts. The purity (carat) of your gold, the weight, the volume of gold you send in, and the live market price on the day. Our expert team tests each item using professional XRF equipment to confirm the metal content, then our system calculates your offer. There’s no guesswork, and no subjective opinions, just an accurate valuation you can trust. You’ll receive a detailed breakdown on the phone, so you can understand exactly how we’ve arrived at your offer. Learn more about our valuation process.

We aim to offer some of the most competitive rates in the UK, but it depends on the weight and purity of your items, plus the current gold price. Because we’re an online service with lower running costs, we can often pay more than high-street shops.

To give you confidence, we also operate a price-match guarantee: if you have a written quote from another reputable online UK buyer, we’ll match or beat it (adjusted for market movements). The best way to find out what your gold is worth is to request a free gold selling pack and get a no-obligation valuation.

Fast. Payment is typically made within one hour of you accepting our offer, and almost always within 24 hours. We offer bank transfer (usually the quickest), PayPal, cheque, or cash by post; whatever suits you best. There’s no waiting around for days or weeks. Once you say yes, we process your payment straight away so you can access your money when you need it.

We offer flexible payment methods to suit your preferences:

• Bank transfer (fastest—usually within the hour) 
• PayPal (quick and convenient) 
• Cheque (sent by post) 
• Cash by post (we charge £9 for postage and handling fees) 

You choose the method that works best for you when you accept the offer. It’s all designed to be simple and hassle-free.

You’re under absolutely no obligation to accept. If you’re not happy with the offer for any reason, just decline—we’ll return your items to you at no charge, provided your precious metals weigh at least 10 grams. For very small parcels under 10g with low value, a £15 admin fee may apply to cover secure return postage costs.) This is genuine no-pressure selling: you stay in full control, and you only proceed if you’re completely satisfied.

Yes, definitely. We buy gold based on what it’s made of, not what it looks like or whether it’s wearable. Broken chains , single earrings, damaged rings, outdated designs and scrap gold all have value because the metal itself is still worth money. In fact, unwanted and broken jewellery makes up the majority of what we buy—so don’t worry if your items aren’t in perfect condition. If it’s gold, silver, platinum, or palladium, we’re interested. Learn more about what to do with broken jewellery in our blog post.

You don’t need a hallmark for us to buy your jewellery. Whilst hallmarks are helpful, we test every single item we receive using professional XRF technology, which accurately identifies the metal type and purity. So even if your jewellery isn’t stamped, or the hallmark has worn away, we can still give you an accurate valuation and a fair offer. Just send it in, and we’ll do the rest.

No problem—and no risk to you. If our testing reveals that an item isn’t a precious metal (or has no significant precious metal content), we’ll let you know and simply return it to you along with any genuine items you choose not to sell. You won’t be charged unless you have sent in less than our 10g minimum. We’re completely transparent about what we find, so you’re always fully informed before making any decision.

Look for three key things: a clear, documented process (so you know exactly what to expect), comprehensive insurance and tracking (so your items are protected), and plenty of genuine public reviews. Cash4Gold-now has over 15,000 reviews on Trustpilot with a 4.8-star rating, which reflects years of delivering fair prices, fast payments, and excellent customer service. We’re well established, transparent, and trusted by thousands of UK sellers—so you can buy and sell with complete confidence.

Most gemstones do not add to the value of your gold and can be time‑consuming and costly to remove. If you have any stones you’d like to keep for sentimental reasons, please remove them before sending your jewellery to us.