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Frequently Asked Questions

HOW CAN I BE SURE IT'S SAFE TO SEND YOU MY GOLD?

We use Royal Mail Special Delivery, which is prepaid, the envelope provided tamperproof, strong & completely safe and requires a signature upon delivery.

WHAT IS THE PROCEDURE FOR ME TO SELL?

Simply complete the online application form to request our Cash4Gold-Now selling pack, this will be sent out to you within 24 hours. The gold selling pack will include our valuation form which you will need to complete and sign, a padded envelope to put your gold into and a prepaid insured and tamperproof postal bag to send back to us with your gold and the valuation form inside.

WHAT IS YOUR PROCEDURE FOR VALUING MY GOLD?

When we receive your selling pack it will be carefully unpacked, and the contents will be checked and itemised on the valuation form that you filled in with your selling pack. This process is video recorded for security. Your gold is then passed to our professional valuation team where it is tested to ascertain its gold purity. A senior valuer will then be in contact with our offer. If you accept our offer your cash will be transferred within 24 hours, if you are not happy with our offer, your gold will be posted back to you free of charge.

HOW WE VALUE YOUR GOLD

At Cash4Gold-Now.com we don’t use an online cash for gold calculator that will quote you misleading prices that you will never be offered, these gold value calculators simply quote the daily gold spot prices. Every business has expenses and running costs which people understand and appreciate. We always aim to give the highest scrap gold price possible and the more items you send us the more we can pay. We provide safe, honest and fair valuation service.

HOW MUCH WILL I BE PAID FOR MY GOLD?

This will depend upon the purity, quantity and current days fix prices. Our fully trained experts will value your items and make an offer to you based on all of the above and then once accepted, payment will be made to you straight away.

DOES THE JEWELLERY HAVE TO BE HALLMARKED?

It is not essential that your jewellery is hallmarked as our valuer will test it’s purity to assess it accurately.

WHAT IF THERE ARE ANY GEMSTONES IN MY JEWELLERY?

Generally, any gemstones will not have a value and can be laborious & costly to remove. If, however, there are any of sentimental value to that you wish to keep, we suggest removing them prior to sending.

ARE MY ITEMS INSURED IN TRANSIT TO YOU?

Yes, they are insured up to a value of £750 with Royal Mail, provided they are sent to us in the secure envelope provided with your pack.
If you feel the value should be higher, then you are able to increase the insured amount by taking it to your Post Office and paying a small additional fee.

DO YOU BUY DIFFERENT COLOURED GOLD & PLATINUM?

Yes, we do – as long as it’s a precious metal, we will buy it.

WHAT HAPPENS IF THE JEWELLERY I SEND IN TURNS OUT NOT TO BE A PRECIOUS METAL?

This service is completely Free of Charge and your parcel will be trackable and insured up to £750. If you require additional insurance over £750 this is available at a very small cost at the post office.
However if the items you send in have no precious metals then there will be a fee of £12 to return them to you.

Silver is not accepted unless sent in with gold and will carry an admin fee for it’s return.

HOW WILL I BE PAID FOR MY GOLD?

Direct (BACS) bank transfer Your payment is transferred straight into your bank account on the day we receive your items. Most UK banks now operate under the ‘Faster Payments System’, meaning that funds reach customer accounts the same day payment is issued.
BACS payments are processed free-of-charge.

Cash Payments For security, we send cash using Royal Mail Special Delivery. To cover postage and handling fees, we charge £9.00.

PayPal If you have a PayPal account, we can transfer your payment directly to your PayPal account.

TERMS & CONDITIONS (T&C's)

These may be found on our website here and cover most points raised as FAQ’s.

Gold prices higher
than they have been in years
We pay the Highest Prices

cash4gold-now
ORDER YOUR GOLD SELLING PACK HERE



     

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    Our offices will be closed for the Festive period from 9th December 2022 to 3rd January 2023.

    Season's Greetings

    Our offices will be closed for the Festive period from 9th December 2022 to 3rd January 2023.
    Any parcels of gold received during this time will be safely stored and valued when we re-open.

    We would like to take this opportunity to wish all our customers a very Merry Christmas and a Happy, Healthy and Safe New Year.

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